Privacy Policy

Last Updated: January 2024 | Compliant with: GDPR, Austrian FADP

1. Introduction

MW Apartment GmbH (“Company,” “we”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website www.agwalgram.com and booking services.

2. Data Controller

MW Apartment GmbH is the data controller responsible for your personal data. Our legal representative and contact details are provided in the Imprint section.

3. Personal Data We Collect

Information You Provide:

  • Name, email address, phone number
  • Billing and delivery address
  • Payment information (processed securely by third parties)
  • Booking preferences and special requests
  • Communication history with our team

Information Collected Automatically:

  • IP address and browser type
  • Pages visited and time spent on site
  • Referring website (referrer URL)
  • Device information (for mobile users)

4. Legal Basis for Processing

We process your personal data based on:

  • Contract: Necessary to fulfill booking agreements
  • Consent: For marketing communications (you may opt-out)
  • Legal Obligation: To comply with tax and legal requirements
  • Legitimate Interest: To improve our services and prevent fraud

5. How We Use Your Data

We use your personal data to:

  • Process and manage your booking
  • Send booking confirmations and invoices
  • Respond to your inquiries and customer service requests
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Comply with legal and regulatory obligations
  • Prevent fraud and misuse of our services

6. Data Sharing & Third Parties

We may share your personal data with:

  • Property Owners/Managers: To facilitate your booking
  • Payment Processors: To process payments securely
  • Email Service Providers: To send confirmations and communications
  • Legal Authorities: When required by law

We do not sell or rent your personal data to third parties for marketing purposes.

7. Data Retention

We retain your personal data for:

  • Booking Information: 7 years (for tax and legal compliance)
  • Marketing Contacts: Until you unsubscribe
  • Website Analytics: 26 months

8. Your Rights Under GDPR

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data (right to be forgotten)
  • Restrict Processing: Limit how we use your data
  • Portability: Receive your data in a portable format
  • Object: Opt-out of marketing communications

9. Data Security

We implement technical and organizational measures to protect your personal data, including:

  • SSL/TLS encryption for data in transit
  • Secure password protection
  • Regular security audits
  • Limited staff access to personal data

10. International Data Transfers

Your data may be transferred to and stored in countries outside Austria and the EU. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses.

11. Cookies & Tracking

We use cookies and similar tracking technologies. See our Cookie Policy for details.

12. Contact & Data Requests

To exercise your GDPR rights or make inquiries, contact:

MW Apartment GmbH – Data Protection Officer
Email: info@agwalgram.com
Phone: +43 664 88176265