Booking Conditions

Last Updated: January 2024

1. Booking Process

Our booking process consists of three stages:

  • Step 1: Submit booking inquiry with desired dates and property
  • Step 2: Receive formal quote and booking conditions via email
  • Step 3: Confirm booking by paying deposit and signing terms

2. Minimum Stay

Minimum stay requirements:

  • Peak Season (Dec 20 – Feb 20): 7 nights
  • High Season (Mar, Aug): 5 nights
  • Regular Season: Flexible, contact us for options

3. Check-in & Check-out

Standard Times:

  • Check-in: 4:00 PM
  • Check-out: 10:00 AM

Early check-in and late check-out may be available at additional cost. Subject to property availability.

4. Guest Information

You must provide:

  • Full names of all guests
  • Valid identification (passport or ID)
  • Emergency contact information
  • Special requirements or dietary restrictions

5. Property Access & Security

Upon arrival, you will receive:

  • Keys and access codes
  • Property manual and WiFi details
  • Emergency contact information
  • Concierge contact details

6. House Rules

All guests must comply with:

  • Noise restrictions (quiet hours typically 10 PM – 8 AM)
  • Maximum occupancy limits
  • No unauthorized parties or events
  • No smoking (unless designated areas)
  • Pet restrictions (where applicable)
  • Proper use of appliances and facilities

7. Damage & Breakages

Guests are liable for:

  • Accidental damage caused during their stay
  • Loss of property items
  • Cleaning costs if property is left in unacceptable condition

Wear and tear is the responsibility of the property owner.

8. Occupancy Restrictions

The number of guests may not exceed the maximum stated in the property description. Unauthorized extra guests may result in immediate termination of the booking without refund.

9. Insurance

We recommend purchasing travel and cancellation insurance. Our company does not provide insurance coverage.

10. Disputes & Complaints

If you have a complaint or dispute regarding your booking or stay:

  • Contact us immediately: info@agwalgram.com
  • Provide details and supporting evidence
  • Allow 10 business days for investigation

11. Amendments to Bookings

To modify dates or guest count:

  • Contact us before confirming changes
  • Changes are subject to availability
  • Additional fees may apply

12. Payment Terms

Deposit: 30% of total booking price to secure the reservation

Balance: Due 4 weeks prior to arrival

Payment Method: Bank transfer (EUR only)

Late Payment: If balance is not received by due date, the booking may be cancelled