Refund & Cancellation Policy

Last Updated: January 2024

1. Cancellation Timeline

Refunds are processed according to the number of days before your check-in date:

60+ Days Before Arrival

Deposit is refunded minus 10% administrative fee. Full balance (if paid) is refunded in full.

30-59 Days Before Arrival

50% of the total booking amount is refunded. The deposit (30%) is non-refundable.

14-29 Days Before Arrival

25% of the total booking amount is refunded. 75% of booking is retained.

Less Than 14 Days

No refund is provided. The full booking amount is retained.

2. Processing Refunds

Approved refunds are processed within 10-15 business days via the original payment method. Your bank may take an additional 3-5 business days to credit your account.

3. Force Majeure

In cases of force majeure (pandemics, natural disasters, war, terrorism), the following applies:

• If the property is inaccessible, we will offer rebooking or full refund
• If travel is restricted by government order, we will offer rebooking or full refund
• If the property suffers damage making it unsuitable, we will offer alternative properties or full refund

4. Non-Refundable Services

The following are non-refundable unless cancellation is due to our error:

• Optional add-on services (private chef, concierge)
• Activity bookings (ski passes, guides)
• Pre-arrival arrangements

5. Special Circumstances

Refund requests due to extraordinary circumstances (medical emergencies, death in family) may be considered. Please provide supporting documentation.

6. How to Request a Refund

To cancel your booking and request a refund:

• Email: info@agwalgram.com
• Include your booking reference number
• State your reason for cancellation
• Provide your contact details

7. Non-Arrival

If you do not arrive for your booking without cancellation notification, your full booking amount is retained.